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Q.
I have insurance but the website says that insurance was not confirmed for my vehicle. Why is that?
Insurance may not be confirmed for one of the following reasons:
- You have an out-of-state policy (not rated for Arkansas)
- You have a fleet (non vehicle specific) policy that was not reported by your insurance company.
- There is mismatch VIN between your registration VIN and the insurance VIN.
- You have a newly issued insurance policy that has not yet been reported to AOIVS.
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Q.
I have insurance but the website says that insurance was not confirmed for my vehicle. What do I do?
Compare the VIN listed on your registration card with the VIN on your insurance policy card. Contact your insurance company and notify them that your coverage was not confirmed by AOIVS. If a VIN discrepency is present, also inform the insurance company of this.
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Q.
What if a citizen received a AOIVS notice and has insurance?
If the citizen has insurance, they will need to contact their insurance company or agent. The insurance company or agent will then need to electronically transmit the insurance information using the AOIVS website. The customer must provide the reference number from the letter in order to submit the insurance information.
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Q.
What if a citizen received an AOIVS notice and the vehicle is inoperable or stored?
If the vehicle is INOPERABLE or STORED, the citizen can electronically submit the information to AOIVS using the www.AOIVS.com website and the reference number at the top of this letter. The insurance agent or company can also do this on behalf of the citizen.
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Q.
What if a citizen received an AOIVS notice and the customer’s vehicle has been sold?
If the vehicle is SOLD, the citizen can electronically submit the information to AOIVS using the www.AOIVS.com website and the reference number at the top of this letter. The insurance agent or company can also do this on behalf of the citizen.
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Q.
What happens if the citizen does not respond to the AOIVS notice?
If the citizen fails to comply with this notice by the Due Date, the registration will be suspended and the citizen will be charged $100.00 to reinstate registration privileges.
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Q.
The citizen is unable to complete a registration transaction because insurance is not confirmed. How can the citizen show proof of insurance?
The citizen should obtain current proof of insurance dated within the last 30 days from the insurance company or agent to show to the DFA. If the citizen still has issues, the citizen or insurer can contact the Motor Vehicle Help desk contact number (1.888.682.0005) or send an email to MV.OnlineInsurance@dfa.arkansas.gov
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Q.
How can the citizen pay the fee for not maintaining insurance?
The fee can be paid online through the AOIVS website. The make payment option will appear when itspast the due date of the letter or there has been a lapse in coverage.
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Q.
How many notices will the citizen receive?
The citizen will only receive one notice. There may be mulitple vehicles listed on the notice. There will be no clearance letter sent. The agent/company or customer can verify their status through the AOIVS website
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Q.
What if the citizen no longer wants to maintain insurance?
The citizen can turn their plate into their local revenue office and it will be ceased. The customer can cease their plate at any time but unless they can prove they had insurance from the letter date without a lapse in coverage the reinstatement fee will be due.
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Q.
Will a suspension on a vehicle stop the citizen from making transactions on other vehicles?
When the customers registration is suspended it will only be for the vehicle or vehicles that have the suspension. If the citizen has a suspension on their vehicle they will not be able to complete any other transactions for that vehicle without clearance from DFA or paying the $100.00 reinstatement fee.
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Q.
Can the citizen keep their plates if their vehicle is in an inoperable or stored status?
Yes, the citizen can keep their plates if their vehicle is in an inoperable or stored status.
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