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Q.
How can we correct/change the contact information for my account?
Log in to the AOIVS.com website, click on Account Information, and change the contact information.
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Q.
I have forgotten my password. How do I reset it?
You can reset your password by selecting the Forgot Password link located on the log in screen of the AOIVS website. After selecting this link you must provide the answer to the secret question. A temporary password will be sent to your email.
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Q.
How do I change my web account password?
Login to the www.AOIVS.com website using your username and password, Select 'Account Information' in the top menu, Check the 'Do you want to update your password?' check box and follow the steps. If you have previously submitted a secret question and answer, then the answer will be needed to modify the password.
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Q.
I have forgotten my User Name, how can I retrieve it?
The User Name is the same as your email address.
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Q.
What if a citizen received a AOIVS notice and has insurance?
If the citizen has insurance, they will need to contact their insurance company or agent. The insurance company or agent will then need to electronically transmit the insurance information using the AOIVS website. The customer must provide the reference number from the letter in order to submit the insurance information.
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Q.
What if a citizen received an AOIVS notice and the vehicle is inoperable or stored?
If the vehicle is INOPERABLE or STORED, the citizen can electronically submit the information to AOIVS using the www.AOIVS.com website and the reference number at the top of this letter. The insurance agent or company can also do this on behalf of the citizen.
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Q.
What if a citizen received an AOIVS notice and the customer’s vehicle has been sold?
If the vehicle is SOLD, the citizen can electronically submit the information to AOIVS using the www.AOIVS.com website and the reference number at the top of this letter. The insurance agent or company can also do this on behalf of the citizen.
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Q.
What happens if the citizen does not respond to the AOIVS notice?
If the citizen fails to comply with this notice by the Due Date, the registration will be suspended and the citizen will be charged $100.00 to reinstate registration privileges.
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Q.
The citizen is unable to complete a registration transaction because insurance is not confirmed. How can the citizen show proof of insurance?
The citizen should obtain current proof of insurance dated within the last 30 days from the insurance company or agent to show to the DFA. If the citizen still has issues, the citizen or insurer can contact the Motor Vehicle Help desk contact number (1.888.682.0005) or send an email to MV.OnlineInsurance@dfa.arkansas.gov
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